Denver Junk Removal Company Selection
There are many options for Junk Removal and Junk Hauling providers in the Denver metro area but fewer than 20% of them are established professional companies. A majority of Junk Removal companies have been in business for less than two years. In other situations, the companies are one truck operations with the owner working in the truck with a limited customer support structure in place. There are many other companies out there where Junk Removal isn’t their primary service. Below are a number of suggestions on what to look for when selecting a Junk Removal Company to make sure that your project is taken care of in a professional and satisfactory way.
Most customers search for service providers using a variety of online resources. When doing a search for a Junk Hauling provider, the first thing to verify is the company’s primary service. Do they offer the service you are looking for and will they remove the items you are interested in having taken away? Verify if special items such as electronics, refrigerators or tires can be removed by the vendor you are researching. If there is a deck or fence that needs to be removed, confirm that the junk removal company can do this type of work and have performed similar jobs in the past.
If Junk Removal is not a company’s primary service, they are likely performing junk hauling jobs to fill voids in their schedule not filled by primary or secondary services. This creates a couple of issues if you decide to hire them. First, these companies are not likely insured for junk removal if their employees get injured on your property. They may claim they have workman’s comp, but it likely only covers their primary service. The second issue is the scheduling a job with them. If they have a job come up for their primary service, will they keep their appointment with customers looking for their second or third level service in junk removal.
The best way to find out about a junk removal company’s customer service is to check out online reviews. Look for consistent issues with the company’s service in specific areas such as overcharging, bait and switch, consistently late or damaged property. If a company’s reviews average greater than 4.7 then they should be a good hire. Make sure there are enough reviews to ensure the company has been around long enough and has a consistent history of good performance.
Most junk removal companies offer 2-hour scheduling windows, online booking, call center scheduling and same day service. If a company doesn’t offer any of those options, it could be the first indicator that they are not an established company. Verify that a live person can be reached at any point during the service. I would ask for a couple of different ways to contact the company before and during the job.
A professional, established Junk Removal company should highlight processes they follow to help improve their reliability. The company you hire at a minimum should give you a courtesy call or email before the job to verify that you are expecting their arrival. Most Junk Removal companies provide a two-hour window for convenience. Make sure past customer reviews highlight a company that consistently shows up within the scheduled time slot. In addition, make sure that past jobs were done professionally while doing all work agreed to in the quote. This may include sweeping up after the job or donating and recycling items as promised.
There are many companies out there that provide a very cheap service because they are dumping the items they pick up on the side of the road or not recycling like they are telling customers. Make sure the company you hire is professional and doing things as you would expect.
Licensed and Insured
When hiring a Junk Hauling service, make sure they are insured for the work they are doing. Their insurance should include workmans comp to cover their staff for injury. A general liability policy to cover any damages to your property and auto insurance to cover their vehicles on the road. The most important part of that coverage is the workmans comp coverage for their staff to make sure the customer is not liable for injuries that occur on their property during the junk removal service. Companies that don’t perform junk removal as their primary service may carry workmans comp but it may be for another industry. Make sure they are covered specifically for Junk Removal or Demolition work on your property.
Most cities in the Denver Metro area require junk hauling providers to carry a waste haulers license for your community. However, less than 25% of Junk Haulers go through the effort of obtaining that license in your community. Does it make sense to hire a company if they aren’t committed to the community that they are serving? Verify that the Junk removal company you hire does have the correct licenses in place before starting a job.
Most Junk Removal companies will promote that they are environmentally friendly but not many of them practice what they sell. There are junk removal companies that even go as far as cutting Freon lines on refrigerators to save the $15 it takes to recover and recycle the Freon. Make sure the company you hire recycles everything they can. This would include but not be limited to electronics, tires, refrigerators, concrete, dirt, good furniture and construction materials. If they can’t share with you where they recycle or donate items they collect, they are not focused on the environmental aspect of their business.
Another way to figure out if a company is truly Environmentally Friendly is by their scheduling, invoicing and receipt systems. Is everything paperless or do you receive a couple of pieces of paper at the end of the job? Are they one of those companies placing signs at every street corner in your neighborhood? Do they inundate your neighborhood with door hangers? Digital marketing and repeat customers should be the primary way professional, established junk removal companies find customers. If they resort to these old marketing methods that clutter up the environment, it might be worth finding a different company.
All junk removal companies should provide upfront pricing/quotes before starting the work. If they are not willing to share the full price before the work starts, they are not a professional junk removal organization. Customers should not be pressured into the awarding the job just because a company is on site providing a quote. If they resort to hard selling tactics, they might not be worth hiring. Hard sell tactics might include telling customers that the price is only good for today and then it goes up to their normal rates for future dates.
The other thing to watch out for is bait and switch selling methods. There are a number of companies that provide vague pricing and then raise the price once the junk is loaded on the truck. These companies may also add hidden fees for special items, stairs or electronics. They may even change the price because the items take up more space in the truck than originally expected. If a company tries to change their quoted price to you after loading your items, tell them to pull the items off the truck and look for another vendor. Typically, you can find a new junk removal company within one to two days.
Roll Off Dumpster Rental Company Selection
There are more than one hundred Dumpster Rental companies in the Denver Metro Area. They come in all sizes and ability. Make sure you do you research before making a decision a specific roll off dumpster vendor. We have included items to consider in several areas when making a selection.
The majority of dumpster rental companies fall into three categories. The large national brands, local professional haulers and local low-end haulers. The level of customer service tends to correspond to these three groupings as well. Most people know of the larger haulers that include Waste Management, Republic Services and Waste Connections to name a few. These companies tend to have the worst customer service of all the companies because of their size. The reviews for these companies tend to show this as well.
Local professional haulers are companies large enough for their revenue to support additional back office employees for an improved customers service experience. They usually have 3 or more trucks in their fleet and the owner is not driving the trucks. They typically have live people that answer the phones that can answer questions. This group typically provides the best customer service and understand local requirements better than the larger national companies.
The Low End Local dumpster rental companies tend to have one or two trucks. There is usually an owner and maybe one other employee within the company. These companies can be really good or really bad with customers service depending on who is answering the phone.
In general, look for a company that can provide same day or next day service and schedule in two-hour blocks. Some companies are still outdated in their approach and might arrive across an 8-hour window. Also, make sure you reach a person or two who can help you locally with your service. They should also be able to answer all your questions about billing, what you can and can’t put in the dumpster as well as pricing questions.
A good Dumpster Rental company should pride itself on reliability. At a minimum, they should provide on time deliver and pickup of their dumpsters. A roll off dumpster rental company should also over communicate how their service works as well as keep you updated on their expected arrival time the day of deliver and the day of pick-up.
In addition, there should not be any concerns about the proper disposal of the waste they pick up. Hopefully, they aren’t dumping the items at landfills or transfer stations in the area rather than dumping in open lots around the Denver area.
Roll Off Dumpster Rental companies should constantly be working with their past customers to verify that everything was done to their satisfaction. Checking with customers is key to maintaining reliability moving forward.
Professional dumpster rental companies should provide an in-depth summary of their pricing either on their website or when calling them to schedule a dumpster rental. Make sure that they share any extra fees for items such as extra days or extra weight. If they don’t offer this information in the initial call, it might be an indicator of things to come. They could have numerous extra fees buried in their rental contract. Ask them to explain all the possible ways to incur additional fees.
Licensed and Insured
No matter what contractor or service provider you are hiring, customers should always ask about insurance coverage. For dumpster rental, this might include verifying the auto insurance coverage they carry just in case they back into a garage. It should also include workmans comp insurance if a worker gets hurt on your property while picking up a dumpster. It’s always worth the time to confirm with a provider what insurance they carry.
As with junk removal companies, dumpster rental companies are required to be licensed in most cities around the Denver Metro area. A dumpster rental company without this license could be operating illegally in a city without a permit. Verify that the dumpster rental company you are looking to hire is capable of operating in the city of interest.
About Rubbish Works
Our Denver location proudly services the entire Denver Metro area including but not limited to these cities: Arvada, Aurora, Boulder, Brighton, Broomfield, Centennial, Commerce City, Denver, Englewood, Erie, Golden, Littleton, Highlands Ranch, Lafayette, Lakewood, Littleton, Longmont, Louisville, Northglenn, Superior, Thornton, Wheat Ridge, Westminster